Rewards page shows incorrect annual redemption limit
Type of Test
UX/UI
Agents used
Bug Impact Potential
High - Displays incorrect rewards limit to users, potentially causing customer service issues and impacting user trust in the rewards program.
Mobile App - Pelago Health (Tobacco Member Portal)
Step the Agent Failed on:
- 3 Verify That you are on the home tab
Metrics Achieved
Spur was responsible for:
Platform: Native Mobile App (Android)
Device: Pixel 4a
Android Version: 35
User Type: Tobacco Member
Test Result: Failed at step 5 - Points display configuration error
End-to-end checkout Flow
Full Test That Was Run:
The test correctly identified a configuration error where the displayed annual redemption limit (40,000 points/$400) is double the expected value (20,000 points/$200). While the dollar conversion rate is functioning correctly (points/100), the base point limit configuration is incorrect. This suggests a backend configuration issue or data mismatch that needs to be addressed to prevent user confusion and potential customer service escalations.
The test correctly identified a configuration error where the displayed annual redemption limit (40,000 points/$400) is double the expected value (20,000 points/$200). While the dollar conversion rate is functioning correctly (points/100), the base point limit configuration is incorrect. This suggests a backend configuration issue or data mismatch that needs to be addressed to prevent user confusion and potential customer service escalations.
- 1 Log in as an existing member (The get started link is for registration, not log in so ignore that) with the following credentials [Email: qatest@healthcompany.com] and [Password: password]
- 2 Accept any pop ups asking to enable notifications if they appear
- 3 Verify That you are on the home tab
- 4 Navigate to the rewards tab
- 5 Verify That the annual redemption limit is [Redemption_points_limit: 20000] points and that the dollar limit is the points limit divided by 100.
Bug Book
These are production bugs found for our actual customers
Search results for “gaming console” show accessories instead of consoles
Multiple UI/UX inconsistencies on international pricing page
AI chat responds in English instead of French
“Best Sellers” link in header leads to a 404 page
Checkout shows incorrect price or currency for Germany shoppers
French (Belgium) users see incorrect language during checkout
.avif)
Chat responses fail during long conversations
Liked Item Missing From Favorites
Meal selection page stuck loading
Delivery date is not displayed correctly
Subscription plan displays raw template text
Rewards page shows incorrect annual redemption limit
Platform: Native Mobile App (Android)
Device: Pixel 4a
Android Version: 35
User Type: Tobacco Member
Test Result: Failed at step 5 - Points display configuration error
Afternoon time slots don’t appear when selected
Platform: Web Browser
Website: Rockefeller Center
Test Type: E2E Purchase Flow
Total cost shown is wrong at checkout
Checkout button leads to error page
Checkout completion rate, conversion rate, revenue
Checkout total is higher than expected
Revenue accuracy, pricing accuracy, discount validation, checkout conversion rate
Reviews reference a different item (dress) on shorts page
- Prevented over $400k in lost sales
- Saved 21 hours in dev time on the bug
- Automated 21 hours in dev time on the bug
Schedule A Demo
We invite you to try us out with our new Pilot Program
