Spur found a search engine serving cleaning kits when customers looked for gaming consoles
What this run
has verified.
Spur's AI Feature Testing agent searched for "gaming console," then checked whether the results actually contained gaming consoles. They didn't, accessories came up instead.
Search relevance
Results matching the intent behind the query, not just the keywords.
Product discovery
High-intent shoppers landing on the category they searched for.
AI accuracy
Showing consoles when someone searches for them.
Conversion path
A clear route from search query to the right product page.
Compare
The customer's live site,
captured by
Spur
during the run.
What this
one catch saved.
10hrs
Dev time saved
Shipped, this needs someone to dig into the search ranking logic, figure out why accessories are surfacing above consoles for that query, and test the fix across enough search terms to be confident it won't break other results.
$80K+
Lost potential revenue
Every session that hits a broken search result on a high-intent query is a lost sale on one of the highest-ticket items in the catalogue.
4hrs
Manual QA time
Catching this manually means searching across a range of product categories and reading the results carefully enough to notice when the intent doesn't match, easy to miss if you're only spot-checking a few queries.
The actual test
in
Search Mismatch
A 6-step AI feature test on a technology marketplace. Spur searched for a gaming console, verified the results matched the query, then tried to add one to cart and check the price carried through to checkout correctly. It never got past the search results.
Accept all the cookies and close any promo banners that interfere with the test through out the test
Search for gaming console
Check that the results shown are for gaming consoles and select any gaming console
Search is showing no gaming consoles
Extract {Product_Name}, {Product_Price}
Add the item to the cart and proceed to checkout
Check that the product name and product price on the checkout page matches Product_Name and Product_Price
Site Merchandising
Site Merchandising
Checkout Interactions
Accessibility
Payment
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Checkout
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