Spur found a broken Best Sellers link sending shoppers to a 404 page

Bug Book — Skims
The Best Sellers link sitting right in the header navigation, one of the most-clicked spots on any e-commerce site, was leading customers straight to a dead end. Anyone who tapped it got a page that doesn't exist.
TYPE OF TEST
Interactions
SEVERITY
Critical

What this run

has verified.

Spur's Exploratory agent went through every link in the header navigation one by one, clicking each and checking where it landed. The Best Sellers link returned a 404.

Link integrity

Every header navigation link resolving to a valid, live page.

Navigation reliability

Shoppers landing where the nav promises to take them.

Session continuity

A header click that starts a shopping session, not ends one.

Crawl health

Key site links returning correctly, not dead ends.

Compare

The customer's live site,

captured by

Spur

during the run.

Before

After

Spur Agent Analysis

Failure reason: The Best Sellers link in the header navigation, one of the most-clicked entry points on the site, returned a 404 instead of a product page, so high-intent shoppers who tapped it at the very start of their session hit a dead end before browsing even began.

1 - Step failed

What this

one catch saved.

3hrs

Dev time saved

Shipped, someone has to notice it (usually from a customer complaint), file a ticket, track down whether it's a bad URL, a deleted page, or a redirect that got missed, then verify the fix.

$400K+

Lost potential revenue

Best Sellers is where high-intent browsers go. Every session that hit this link during the window was interrupted before it even started.

2hrs

Manual QA time

Catching this manually means clicking through every nav link across the site and checking it resolves correctly, the kind of check that's quick in isolation but easy to skip when you're focused on the checkout flow.

The actual test

in

Broken link

A single-step navigation audit across the header links. Spur hovered and clicked through every item in the nav, flagging anything that didn't land on a valid page. One link failed, the one most likely to catch a browsing customer at the top of their session.

Hover over every link on the header and navigate to the individual pages clicking on the links. Perform this step until all the links are navigated to. Flag and discrepancies as warnings and do not fail the test.

Nav link sending to a 404 page

CASE FILES

More bugs, same playbook.

Site Merchandising

Mild
Spur spotted a shoe page recommending backpacks, hats and travel bags instead of shoes

Site Merchandising

Medium
Spur found a "Fit" accordion filled with materials and sustainability info

Checkout Interactions

High
Spur caught a product page displaying tote bag reviews instead of hat reviews

Accessibility

Mild
Spur noticed the cart image for a women's sock was labelled as a men's product in the alt text

Payment

Medium
Spur spotted a $100 e-gift card showing Afterpay installments of $250 each instead of $25!

Checkout

Mild
Spur spotted a pickup-only item sitting under the "Items to be Shipped" header in the cart

UI/UX

Mild
Spur flagged three subtle issues on product pages

Checkout

Critical
Spur caught an Add to Cart button blocking every purchase